Hey guys,
I switched from mobile device and forgot to transfer my Google Authenticator data.
Best of all, I can’t seem to find my Auth0 recovery code. Would it be possible to get it unlocked?
Thanks!
3 Likes
Shoot me a DM and we can fix this up for you
3 Likes
Upon verification this has been reset.
I have the dame problem
@angelainge can you DM me if you are having the same problem with MFA and we can help you.
1 Like
I have the same problem. How do I send DM?
I figured out. I sent you a DM @kimcodes
@raj I got your DM! Thank you, I will continue the conversation there.
1 Like
I need the same thing… how is this not possible already from the user management page?
@kimcodes I need to restore my account too. Changed phone numbers.
I see ojemac you were able to fix your situation.
@awumsuri if you’re not able to open a support ticket please DM me for your details and I can have someone contact you to restore your account.
1 Like
Hello. I have same problem. I changed my mobile phone and guardian app does not work for login now.
hi @devsezer if you cannot open a support ticket can you DM me your tenant name and email address please 
I have the same issue, I got a new phone recently.
Hi @jerdog, my phone crashed and I cannot find my MFA recovery code. Could you please help me reset my account?
Thanks.
If you’re unable to open a support ticket please send me a DM with your tenant name and email address.
Sending you a pm Jeremy. Support system asks me also for the recovery code.
same problem with lost recovery code.
DM’ing
@jerdog I have DMed you on this issue. Thanks.
I’m having the same issue. How do I get this resolved?