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MFA Recovery code lost


#1

Hey guys,

I switched from mobile device and forgot to transfer my Google Authenticator data.
Best of all, I can’t seem to find my Auth0 recovery code. Would it be possible to get it unlocked?

Thanks!


#2

Shoot me a DM and we can fix this up for you


#3

Upon verification this has been reset.


#4

I have the dame problem


#5

@angelainge can you DM me if you are having the same problem with MFA and we can help you.


#6

I have the same problem. How do I send DM?


#7

I figured out. I sent you a DM @kim.noel


#8

:wave: @raj I got your DM! Thank you, I will continue the conversation there.


#9

I need the same thing… how is this not possible already from the user management page?


#10

@kim.noel I need to restore my account too. Changed phone numbers.


#13

I see ojemac you were able to fix your situation.

@awumsuri if you’re not able to open a support ticket please DM me for your details and I can have someone contact you to restore your account.


#14

Hello. I have same problem. I changed my mobile phone and guardian app does not work for login now.


#15

hi @devsezer if you cannot open a support ticket can you DM me your tenant name and email address please :slight_smile:


#18

I have the same issue, I got a new phone recently.