Switched mobile device with lost MFA recovery code

[shoe116]

Hey guys,

I switched from mobile device and tried to transfer my Google Authenticator data. At first, I turned my MFA setting off, but I was required my Auth0 recovery code.

I forget my code, and now, my account was locked.
Would it be possible to get it unlocked?

Thanks!

[konrad.sopala]

Got you covered! Just follow the procedure described here:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…