Lost in the New User Invitation Workflow

[daniel.santana]

Hello Auth0 Community, I need help with the new team member invitation workflow.

Tenant with issue: simplants.com

Issue: I invited two team members to my Tenant, they accepted the invitation but they cant see the Tenant besides the teams page (https://accounts.auth0.com/teams/xxxxxxxxxxx/members?tab=list)

If they try to access the manage.auth0.com, they don’t have access to the tenant, and if I try to add them as members, using the old invitation view, I’m informed this is no longer available.

What Am I missing here? I need help…

Ahhh… I even tried to link the accounts, but the result was not what I expected and I also need help to unlink this.

Thank you,
Daniel

[nik.baleca]

Hi @daniel.santana

Have you reviewed our documentation on adding team members?

I have addressed your other issue in your other post. If you still persist to have issues with adding the team members, let me know!

Kind Regards,
Nik

[daniel.santana]

yes, after reviewing the documentation I found the “Manage Tenant Access” functionality. It was not very intuitive, and my mistake was to try things without completely understanding them.

For people with the same issue I had, here is what you must to after inviting a new user to a team:

Thanks Nik, this issue is solved. The unlinking is the only thing that remains, that’s in another ticket I opened.

Link here, as I added the question on this topic as well.

Daniel

[nik.baleca]

Thanks for letting me know!

We will follow things regarding the other issue on the specific post!

Kind Regards,
Nik