Unable to add Tenant Members


  • We have a B2B Essentials plan.
  • We have a single tenant, with a single admin (the person that created the account).


  • We want to invite other users to admin the tenant.
  • Our dashboard enables us to invite other users to the team (it’s indicated we can only add Tenant Members via Teams), but we have no way to add the team members to the tenant.

Looking at the documentation mentioned in this topic didn’t help, because we don’t have the option to enable “Tenant Member Management” documented here.

Our Team settings page only has “Team information”, nothing else. And there’s no option to add a member to a tenant anywhere, contrary to what’s visible in the documentation.

Thanks in advance for your help!

  • On our dashboard, it’s indicated we can only add tenant members via Teams.

Hi @romain-carbonfact

Welcome to the Auth0 Community!

Can you share screenshots of what your admin sees when trying to add the tenant member.


Hi @dawid.matuszczyk , thanks!

Settings/Tenant members

No option to add a member:

Teams > Settings

No option to setup Tenant Member management as documented here:


@dawid.matuszczyk any update on this?

Thanks for your help :pray:

I have the exact same issue. Has this been addressed? What is the solution for this?

I got a reply from the support which solved the problem.

Here are the instructions. I’m still wondering if something changed in the meantime, as I believe I did follow those steps and looked at all docs :person_shrugging:

The entire process, step by step, of adding someone as a team and tenant member is the following:

  1. First, you need to invite a team member, following this documentation or the below steps.
  2. On the left side of the Teams Dashboard, select Members.
  3. To invite a new Team Owner, select Invite a Member.
  4. Enter the email address of the member to invite and select the access level.
  5. Select Send Invite.

Once the member is invited, they need to accept the invitation from the received email and update tenant access following the documentation or the bellow steps:

  1. Select Members on the left side of the Teams Dashboard.
  2. Select the Team Member name (His email address) you would like to assign to a Tenant to open up the Member details page.
  3. Click on the Add Tenant Access button on the top right to open up the Add Tenant Access window.
  4. Start typing the Tenant name if known within the search window or click the dropdown icon to list tenants.
  5. Tab to complete if typing or select the tenant from the dropdown list. You can select one or more tenants up to 5 from the list of tenants.
  6. Select one or more of the desired roles to assign to the Team Member for each selected tenant.
  7. Click on the Assign button when done to grant access.

Related Teams documentation:

Hope this helps!

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.