Overview
Unable to add a Tenant Member under Tenant Settings.
Solution
If the tenant is part of a Team , even though a user is a tenant admin , the user will have to be a member of the Team as a team Contributor to access the tenant**.**
To add a new Team member, please go to the Teams account > navigate to Members > click on Invite A Member.
The Team Owner should be able to invite users as Team Contributors/Owners . Once the user accepts the invite and becomes a member of the Team , they will be able to access the respective tenant.
The Team Owner can also grant them access to other tenants from the Teams Dashboard by clicking on the Team member and assigning more tenants.
Team Owner: Members with this role have full access to the team dashboard (list of all tenants, tenant creation restriction, team members management) and can access specific tenants of which they are a member.
Contributor: Members with this role can view and access specific tenants of which they are a member.