Cannot invite member to my tenant

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1

Hello,

I am logged in as admin for my tenant. If I try to add a new member in the page https://manage.auth0.com/dashboard/eu/my-tenant-name/tenant/admins, I do not see the button “Invite a Member”. Instead, I see “Heads up!Tenant Members can only be added through Teams.”

If I click on “Teams”, I get redirected to a page where I select my tenant, and then I get the message:

“You are not allowed to see the information on this page because you are not an account administrator.”

However, I already am an administrator.

If I try the same on another tenant, I can add new members successfully, so I do not think I am doing something wrong.

What can I do?

Thank you.

3

Hi @d.rubetti

Welcome to the Auth0 Community!

Reading through your use-case, I do believe that what might be happening here is the following, but please let me know if it’s not the case:

  • the tenant where you are having this issue is part of a Team, but the other tenant where you are able to add tenant members might not be;
  • your tenant has the Manage tenant members option checked, which moves the option to add tenant members from the tenant’s dashboard to the Teams’ dashboard. You can read more on this matter in our following documentation on Tenant Member Management;
  • it is likely that you are a tenant Admin, but your Role in the Team does not grant your access to manage the tenant members.

If the above is correct, then what you are seeing is expected, as I suspect that you do not have the Teams Owner role. This role grants general Admin access to the tenant that the user is a part of, among which the ability to add tenant members.

In order to be granted this access, you will need to reach out to the person/s with the Team Owner role and ask they grant you the same role, or have them invite tenant members. We do recommend having at least two Team Owners in every Team, the same way we recommend multiple tenant Administrators.

The Team Owner will likely be another Admin of the tenant in question, which does provide a way for you to determine who could have this role. Once you are granted this role, you should be able to add other tenant members without any issues.

Hope this helped!
Gerald

4

Hi @gerald.czifra ,

thank you for your answer.

If my tenant is part of a team, how can I see who the Team Owner is?

It seems I cannot even see the other team members, if I go to https://accounts.auth0.com/teams/my-team-name/tenants (and, by the way, I have to log in every time I visit the page, even if I am already logged in).

This is very strange, since I created the Auth0 account, and I do not remember setting up a Team.

Thank you.