Invited User Unable to Receive Reset Password Email

Knowledge Articles
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Overview

This article explains steps to follow when an invited user does not have an account with Auth0 and the email to complete the password reset process was not received by the user.

Applies To

  • Reset Password Email
  • New Users

Cause

The issue can arise because the user does not have an existing account and they initiated a password reset. As there is no account, no password reset email was sent to them.

Solution

To create a new account, please follow these steps:

  1. In an incognito window or other browser, please navigate to https://auth0.com/
  2. Press the Sign up button
  3. Enter the invited user with this email ({{email_address}})
  4. Press Continue to be redirected to this page
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  5. Select Sign up
  6. Follow the steps with email and password to see the following screen:
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  7. Select Yes, Coding.
  8. Select I need advanced settings.
  9. Select Next, and then continue to the next screen this page:
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  10. STOP here. Do not Create an Account. Paste the invitation link received via email in the URL.
  11. Accept the invitation.

Related References