I stopped my recurring payment but my subscription is also cancelled immediately even though I just paid for a whole yea

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1

I paid for the whole year and cancelled the recurring payment. The subscript stopped immediately instead of at the end of billing cycle. Is there a way to revert the cancellation?

3

Hi @EveryoungAI,

Welcome to the Auth0 Community!

Could you please send me a direct message of your tenant name that you have paid for a yearly subscription?

And could you please confirm if the payment went through to your bank to signify that the subscription has been successfully paid for?

Thanks,
Rueben

4

Hi @rueben.tiow , I have PM’ed you a few days ago but haven’t received any response.

5

Hi @EveryoungAI,

Thanks for you reply.

I have just sent you a response to your direct message.

Let’s follow up on there for consistency.

Cheers,
Rueben