when trying to upgrade my my plan ‘Free’ to ‘Essentials’ i’m getting and error screen
saying that something went wrong
its been like this for like a week already.
note that i’m not a trial or somthing like this
please help
Hi @roy4
Welcome to the Auth0 Community!
This seems to be more of a general error message that can have multiple potential causes. Allow me to share some thoughts and documentations to go over and see if any help resolve the error:
- if you have attempted to perform the Subscription Upgrade from the Tenant, please access your Teams dashboard → Settings and try again from there, more information can be found on our documentation on how to Manage Subscriptions - Auth0 Docs;
- please double-check the banking/payment information and that the card is active;
- if possible, try using a different card/account to complete the upgrade and let us know if there the same or a different error message.
Let us know if you were able to clear the issue, or if you have any additional details that could help pin-point the cause.
Best regards,
Gerald
Hi, thanks for answering , apparently the issue was that I didn’t fill the ‘Billing Information’ section in the ‘Payment & Billing’ tab , from the error page I got on the website there is no way I could have known that, consider improving the error messaging.