Hello,
My account was downgraded from Essentials to free within an hour of inputting my credit card credentials (early November 2025), but I have been charged regularly since then. I do not know how to resolve this, as my account is showing that I am on the free tier. Would appreciate some timely support here, as it is an absolute mess trying to get support when I have functionally a non-active Auth0 account within the Okta environment.
Hello @faron,
Welcome to the Auth0 Community!
I am sorry to hear this about this, but we will do everything in our powers to straighten this out.
Please send us a DM ( direct message ) to the @support group including your account email address, the tenant name where you had the subscription and a short explanation so we can further investigate the issue.
Thank you!
Best regards,
Remus
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