Hello,
My account was downgraded from Essentials to free within an hour of inputting my credit card credentials (early November 2025), but I have been charged regularly since then. I do not know how to resolve this, as my account is showing that I am on the free tier. Would appreciate some timely support here, as it is an absolute mess trying to get support when I have functionally a non-active Auth0 account within the Okta environment.