I can't subscribe to the essentials subscription

Hi there, I already saw that other users also had this issue, and that it was fixed with them. But what can I do to subscribe to the essentials subscription?

This is the error I’m getting:
Scherm­afbeelding 2023-12-21 om 09.59.20

Hi @luuk !

Does your current subscription allow you to create a support ticket?
If not, then I believe I would have to go and create a support ticket on your behalf. Alternatively, there is an option to fill the form via Contact Us - Auth0.

1 Like

Hi there, currently I cannot create a ticket because of the free subscription. But I have submitted the question in the form you have provided. Thank you for that! I will keep you updated.

Alright! If you won’t get any replay till tomorrow, please let me know and I will submit a support ticket (letting you know because later I’m off). Thanks!

1 Like

Subscribing to the essentials finally worked. When I clicked on buying, a button appeared that you need to subscribe to a new plan in teams. So for everyone upgrading (or downgrading), go to your team and manage the subscription there.


This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.