Cannot downgrade B2B essentials subscription

[stef.malliaros]

Hi.

My team has a B2B essentials subscription, which we do not need anymore. I tried cancelling that but I get the following error.

Could I get some help please?

Thanks a lot

[dawid.matuszczyk]

Hi @stef.malliaros

Welcome back to the Auth0 Community!

Please send me your Auth0 Account Name and your tenant name via dm.

Thanks!
Dawid

[stef.malliaros]

Hi @dawid.matuszczyk.

Thanks for reaching out. I’ve sent a DM on Monday.

Thanks a lot,
Stef