Payment issue - Can't upgrade my current subscription

Help
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1

Hi, good morning.
I’m trying to upgrade the “FREE” subscription of my current account to the “ESSENTIALS” subscription.
However, I’m having the following error after submitting the payment details: “Error!API Error. Please contact support if the problem persists”.

Could someone help me to fix this problem?
Thanks

3

Hi @erp,

Welcome to the Auth0 Community!

Could you clarify if you experienced the error when trying to upgrade on the Auth0 Dashboard subscription page (https://manage.auth0.com/#/tenant/billing/subscription?)

If possible, could you provide a screenshot?

Thanks,
Rueben