hi,
I want to upgrade to Essential plan but keep getting
" Error! You tried to create accounts too many times. Try again later"
I waited for 2hrs and tried again - same error.
I think I got blocked after submitting for few times and getting validation error, wasn’t more than 5 initially.
Can I get unblocked please?
Now I’m getting
"Error! “value” does not match any of the allowed types "
Which again doesn’t show what is wrong (something with billing address?) - but doesn’t show the field or anythign (card is saved already).
If I submit it few times I will get locked again.
@ty.frith @ruben.tiow @dan.woda apologies for tagging you all but the platform must be losing loads of $$$ in terms of sales as it’s unlikely I’m the only one affected, probably nobody complained yet.
Account purchase / upgrade seems totally broken - see my 2 messages above.
Validation not providing error details, not selecting the fields + your throttling of purchase requests with what seems exponential backoff, and counting validation errors in it… seems excessive…
Any help appriciated.
Thanks.
Error location - order form
I’m running into the same issue. Any help with this is appreciated.
Have sent message to sales team, and ‘contact us’ as well - no response so far.
Can anyone from Auth0 team help us?
Hey there @CDev and @zgill-zgc apologize for the inconvenience here, looking into this now!
Quick update here - This is a known issue that is actively being worked on. I’ll be sure and provide an update here once I have more information myself.
I apologize for the inconvenience - Thanks a bunch for your patience and understanding 
Thanks for the update. Is there any ETA on this? I presume purchase problems are very high on priority list?
If there is any workaround, data update or even recreation of account that could resolve this please let us know
Thanks
Looks like it started to work.
Pressing same button now showed me some message “subscriptions are managed in Teams” and redirected to another page, I pressed upgrade there again and it displayed some toast notification for 2 seconds saying something about payment information check and that it can take hours (?!) didn’t read it all because it disappeared to quickly.
Hey there @CDev, sorry for the delay here - There was a fix that went out for this so the issue you were seeing should be resolved. Were you successfully able to pay/upgrade?
Yes, I managed to purchase / upgrade
Thanks @ty.frith
Great! Thanks for confirming