Failing to upgrade from free to essentials - you already have another team subscription

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Hi Auth0 community!

I’m hitting a billing transition issue. My tenant is on the legacy per-tenant model (according to my docs investigation and extensive Claude sessions).

When I try to upgrade it from Free, Auth0 returns: “you already have another team subscription.” When I try to access accounts.auth0.com to consolidate, login fails with invalid_request: client requires organization membership, but user does not belong to any organization, so the Teams UI isn’t accessible to me.

I need help locating the existing subscription Auth0 is detecting, and either consolidating it with or detaching it so I can upgrade this tenant independently.

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Hi @Ghawanni

Welcome to the Auth0 Community!

Please send a DM to @support with all the information shared with us and the following additional details:

  • the email address of your Auth0 account;
  • name of the tenant that you are trying to upgrade;
  • the name of the Team that you are part of or a tenant under that Team.

The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting purposes.

Looking forward to your DM!

Best regards,
Gerald

4

Hi @gerald.czifra !

Thanks a lot for your reply, I’ve sent a DM to @support and waiting on their support.

Appreciate the suggestion. :folded_hands: