Failed Sending Notification: msg.From is null

[xukecheng]

But I already set the From

[xukecheng]

Log:

{
  "date": "2023-01-13T09:50:09.718Z",
  "type": "fn",
  "description": "To: ,
  "connection": "",
  "connection_id": "",
  "client_id": "",
  "details": {
    "email_type": "verify_email",
    "to": "",
    "error": "Message failed: 554 5.0.0 Error: transaction failed, blame it on the weather:  ##SES-response-json:{\"Response\":{\"RequestId\":\"45caecc5-832b-4580-9559-dbb3e11c6181\",\"QcloudError\":{\"Error\":{\"Code\":\"FailedOperation\",\"Message\":\"msg.From is null\"}}}}"
  },
  "log_id": "90020230113095014953948414070752142939959776119445520466",
  "_id": "",
  "isMobile": false,
  "user_agent": "Other 0.0.0 / Other 0.0.0",
  "id": ""
}

[lihua.zhang]

Hi @xukecheng ,

Welcome to the Auth0 Community!

According to your log, "description": "To: , indicates that the receive address is empty.

The issue might be related to a misconfiguration on the custom email provider or on the Auth0 dashboard. I have a few questions:

1. any errors when clicking on the Send Test Email under Custom Email Provider?

2. any errors when sending other types of emails, such as the Welcome Email?

3. what happens if you click on Try under the Verification Email (using link) and enter a valid email?

If you can DM me the name of your tenant, I will look further into your Auth0 configurations and let you know my findings. Thanks!

[xukecheng]

I delete it from the origin log because I don’t wanna expose it.

{
  "date": "2023-01-13T09:39:25.643Z",
  "type": "fn",
  "description": "To: xxxxx@xxxx.com",
  "connection": "xxxxxxxxx",
  "connection_id": "",
  "client_id": "6RxSQijerV7i7Q7Uo7LhQVXESpg0rHNI",
  "details": {
    "email_type": "verify_email",
    "to": "xxxxxxx@xxxxx.com",
    "error": "Message failed: 554 5.0.0 Error: transaction failed, blame it on the weather:  ##SES-response-json:{\"Response\":{\"RequestId\":\"ddbf3d20-5907-49f1-a483-811e2c95936f\",\"QcloudError\":{\"Error\":{\"Code\":\"FailedOperation\",\"Message\":\"msg.From is null\"}}}}"
  },
  "log_id": "90020230113093930781660792495785147640556288430810595394",
  "_id": "90020230113093930781660792495785147640556288430810595394",
  "isMobile": false,
  "user_agent": "Other 0.0.0 / Other 0.0.0",
  "id": "90020230113093930781660792495785147640556288430810595394"
}

[xukecheng]

1. any errors when clicking on the Send Test Email under Custom Email Provider?
   no
   

   

2. any errors when sending other types of emails, such as the Welcome Email?
   yes, same issue.

3. what happens if you click on Try under the Verification Email (using link) and enter a valid email?
   it shows Email was successfully sent. But according to log:

"error": "Message failed: 554 5.0.0 Error: transaction failed, blame it on the weather:  ##SES-response-json:{\"Response\":{\"RequestId\":\"488dbec0-03da-43a8-8aed-0afb1c66aa12\",\"QcloudError\":{\"Error\":{\"Code\":\"FailedOperation\",\"Message\":\"msg.From is null\"}}}}"

And I found that even if I close Use my own email provider, I still can’t send emails

[xukecheng]

Hello, is there any update?

[xukecheng]

I asked the mail provider, and they said I should ask the tool provider how to attach an alias

[xukecheng]

Delete From in the Email template will fix it.

[lihua.zhang]

Thank you for sharing your solution with us!