Hi @qrious_quokka,
I have looked at your tenant and found some Failed Sending Notification (fn) log events happening immediately after a Success Change Password Request log event (scpr) log event.
When a fn log event follows immediately after a scpr log event, it means that Auth0 has successfully handed off the email to your provider, suggesting that the issue may be with the email provider.
I recommend reviewing your custom email provider’s activity to verify if there are any issues with sending the emails. Secondly, please ensure that the from address {{ application.name }} email@email.com is a verified sender from your email provider.
Additionally, I suggest referring to our Password Reset Emails not Received knowledge article for more information on troubleshooting this issue.
Thanks,
Rueben