Error!Access Denied in my tenant Dashboard after deletion

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1

I am getting

Error! Access Denied

We had a tenant and a single application. Some months ago our application was deleted due to inactivity. Now i want to create a new app. But I get Error!

Access Denied in the Auth0 Dashboard when I got to applications.

Any ideas

3

Hi @dermot.carey

When a tenant on a free plan is inactive for an extended period of time, alerts may be sent about the inactivity. Tenants that remain inactive for a continuous period of 150 days are scheduled for deletion, and once deleted through this process cannot be recovered.

To prevent a tenant from being deleted, perform one of the following actions:

  • Perform an admin login to the Auth0 dashboard;
  • Maintain usage activity through logins or API calls on the tenant.

If your tenant is no longer accessible, new tenants can be created at auth0.com/signup.

  • Create a new tenant — Note that each account is limited to one free tenant at a time. It may take several days for the previous tenant to be fully deleted before a new one can be created;
  • Use a different account — You can sign in with a new email address, or use your existing email with a different authentication method (Social method such as Google or Github), to create a new tenant immediately.

Please be aware that the previous tenant name cannot be reused.

This is in accordance with our official KB Article - Auth0 Tenant Deletion Due to Inactivity.

Hope this helped!
Nik