After not accessing Auth0 for a number of months, and now returning to test my Application and API in Auth0, I’m able to sign into Auth0, but my Application and API I had in there are no longer displayed, and Auth0 says “Access Denied” when I try to view them. What is the usual solution for this issue? I hope it’s not like OutSystems, where if you’re away for more than a couple of weeks, they delete everything you worked hard to create.
Hi @ogmios4
I have moved the topic from the Dev Hub category as it would fit better under the Get Help one.
The identified tenant has been inactive for a period exceeding three months. This includes admin logins to the Auth0 dashboard, as well as usage activity through logins or API calls on the tenant. When a tenant on a free plan is inactive for an extended period of time, alerts may be sent about the inactivity. Tenants that remain inactive for a continuous period of 150 days are scheduled for deletion, and once deleted through this process cannot be recovered.
To prevent a tenant from being deleted, perform one of the following actions:
- Perform an admin login to the Auth0 dashboard;
- Maintain usage activity through logins or API calls on the tenant.
If your tenant is no longer accessible, new tenants can be created at auth0.com/signup.
- Create a new tenant — Note that each account is limited to one free tenant at a time. It may take several days for the previous tenant to be fully deleted before a new one can be created;
- Use a different account — You can sign in with a new email address, or use your existing email with a different authentication method (Social method such as Google or Github), to create a new tenant immediately.
Please be aware that the previous tenant name cannot be reused.
This is in accordance with our official KB Article - Auth0 Tenant Deletion Due to Inactivity.