Hi @support,
Could you please open a private message?
My free-plan Auth0 tenant (EU) appears deactivated due to inactivity.
I received a “Final Notice … scheduled for deletion” email on 2026-08-01.
Symptoms:
- Tenant homepage loads
- Applications / Logs / Attack Protection show: “You don’t have permissions to access the resource”
- Tenant Members list is empty
I can share the exact tenant name and account email in a DM.
Thanks.
Hi @ivo2,
Welcome to the Auth0 Community!
I understand that your tenant has been affected by the tenant inactivity limits and I am sorry to hear about that.
This type of situations fit under the description of this Knowledge Base Article - Auth0 Tenant Deletion Due to Inactivity, so if you think that your tenant has been impacted outside of the conditions presented in the article, you can send a direct Message to @support group including a short description of the issue, your account’s email address and the tenant’s name, since I have provided you the level of access needed in order to send us a message there.
Thank you!
Best regards,
Remus