Hi @support,
We have a free-plan tenant (US region) that has stopped working. Logins, the tenant’s public configuration page and the dashboard applications all now show “Access denied”.
The person who set up the tenant has left our company, and we believe inactivity warning emails were missed. We’d like to know whether the tenant has been deleted or is suspended and still recoverable.
I can’t send private messages yet as a new forum member. Could someone from support please open a private conversation with me so I can share the tenant name and account email?
This tenant handles logins for a live business application, so we’d be very grateful for a quick reply.
Thank you in advance,
Kylie