Clarification on MAU Impact for Denied Users in Post-Login Flow

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Hi everyone,

I’ve set up an enterprise SSO connection to allow users to log in to our site from another platform. On the other platform, users are categorized as free or paid. For our site, we only want paid users to gain access.

To achieve this, I’ve implemented a Post-Login flow that checks the claims from the IdP and denies access to free users. However, I’ve noticed that when a free user attempts to log in for the first time, an Auth0 user account is still created.

My question is: do these denied users count toward the Monthly Active Users (MAU) in Auth0?

Thanks in advance for your help!

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Hi @adrian3,

Welcome to the Auth0 Community!

Please see this article for how Monthly Active Users are calculated: What is Counted as Monthly Active Users (MAU)

If any denied users triggered any of the log types listed in the article, they would be counted as an MAU.

Thanks,

Mary Beth

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Hi @marybeth.hunter,

Thanks for your response. Based on the logs, the events generated are only Failed Login and Failed Signup; none of the events you mentioned appear.

Just to confirm: if a user SSO’s into my application, Auth0 creates an account for them, and they are then denied access, would they not count towards the MAU since they haven’t generated any of the specific logs you linked?

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Hi @adrian3,

Yes, that is correct! They will not be counted as MAUs if only Failed Logins/Failed Signups are generated.

Thanks,

Mary Beth

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