Hi, My “Change Password” emails from Auth0 are going to users’ spam folders. Do you have any idea why this might be? I am using Auth0 to manage users for an online class. They don’t get verification or welcome emails, since these are unnecessary. They just get a Change Password email when the time…

:wave: @UltimateWalrus l am going to look into what may cause SPAM-related bounces for users attempting to change their passwords. Are you still experiencing this issue?

Yes, we’re still experiencing this issue. Thanks for looking into it!

@UltimateWalrus is this happening for all your users or just certain ones/just one user ?

If this is still happening, can you let us know if it is for all of your users or just certain ones/just one user?

Hi there everyone, I just wanted to update this thread with a quick response as there can be multiple reasons why a email is not being received or going to spam folder depending on the environment. A great first step is to review the your logs to find out all failed attempt by Auth0 to send email b…

Change password emails going to spam

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Change password emails going to spam

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