Unable to send Change password email

Help
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1

I’m using custom email provider (Amazon SES) and able to send other email type (E.g. Welcome email) but for some reason can not send out Change password email.

1 Like
2

I have the same problem here. The change password email it is never delivered.

1 Like
3

Same problem here too, any answer on this?

4

I have the same problem here. The change password email it is never delivered.

5

Same problem here too, any answer on this?

6

Can you please check and provide the following:

  • Do you see any errors thrown in the Auth0 Logs? Please post details here (remove any sensitive information)
  • Do you see any errors thrown in your mail provider’s logs?
7

@prashant I only got this from Auth0 and I don’t see any rejected emails in SES console.

![alt text][1]

8
  • No, I see the success Log (attaching screenshots bellow)
  • Nothing

Please Help! This flow is very important.

![alt text][1]
![alt text][2]
![alt text][3]
![alt text][4]

9

Hello? Any new??

10

@projects Try sending Change Password now and let me know your results. Thanks

11

did you fix this? I’m facing the same issue, verification emails are being sent but not the change password all though logs say that it did :frowning:
I’v seen this problem in many threads but no definitive way to fix this.

12

There’s some instructions here that detail a workaround for now: Issue with password reset mail not being sent - Auth0 Community

13

thanks Jake, it worked and was fairly easy to fix with your good description in other thread :slight_smile:

14

Thanks to @jake.soenneker, the fix is available in this thread: http://community.auth0.com/questions/9051/%20password-%20reset-mail-not-being-sent