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Unable to send Change password email

change-password
email
email-provider

#1

I’m using custom email provider (Amazon SES) and able to send other email type (E.g. Welcome email) but for some reason can not send out Change password email.


#2

I have the same problem here. The change password email it is never delivered.


#3

Same problem here too, any answer on this?


#4

I have the same problem here. The change password email it is never delivered.


#5

Same problem here too, any answer on this?


#6

Can you please check and provide the following:

  • Do you see any errors thrown in the Auth0 Logs? Please post details here (remove any sensitive information)
  • Do you see any errors thrown in your mail provider’s logs?

#7

@prashant I only got this from Auth0 and I don’t see any rejected emails in SES console.

![alt text][1]


#8
  • No, I see the success Log (attaching screenshots bellow)
  • Nothing

Please Help! This flow is very important.

![alt text][1]
![alt text][2]
![alt text][3]
![alt text][4]


#9

Hello? Any new??


#10

@projects Try sending Change Password now and let me know your results. Thanks


#11

did you fix this? I’m facing the same issue, verification emails are being sent but not the change password all though logs say that it did :frowning:
I’v seen this problem in many threads but no definitive way to fix this.


#12

There’s some instructions here that detail a workaround for now: https://community.auth0.com/questions/9051/%20password-%20reset-mail-not-being-sent


#13

thanks Jake, it worked and was fairly easy to fix with your good description in other thread :slight_smile:


#14

Thanks to @jake.soenneker, the fix is available in this thread: https://community.auth0.com/questions/9051/%20password-%20reset-mail-not-being-sent


#15