Can't verify admin email for Auth0 tenant

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1

Hello,
I beg for help with verification of our tenant admin email. Due to some spam rules issues our mail server refused former emails with verification link and now auth0 verification emails event not come at all. It seems our admin email got to some blacklist on the auth0’s side and emails are not event sent, even if the UI always says email has been sent.
Community portal seems to have different sender, because verification email from the Community portal has been received without any issue.
Can you help me with this?

Thank you

Pavel Cisar

3

Hi @info_auth0,

Welcome to the Auth0 Community!

I have checked your account and confirmed that your tenant admin email address has not yet been verified.

I am unsure what might be causing the verification emails not to be received. However, an option you might try is resending the verification email or reinviting yourself as a tenant admin again.

If it helps, we have a Resend Tenant Member Invitation to Self knowledge article that explains this.

If you continue having issues, please let us know, and we can look into this further.

Thanks,
Rueben

5

Hi @rueben.tiow,
thanks for your response. I tried to resend invitation email many times, but it’s seems not to be sent to me and as I’m not verified I can’t invite anybody to tenant.

Thank you again

Pavel

6

Hi @info_auth0,

Thanks for the reply.

Let me follow up with our Engineering team on this.

I’ll keep you posted on an update as soon as I have one.

Regards,
Rueben

8

Hi @info_auth0,

I just sent you a direct message to gather more information about the tenant admins who haven’t been able to verify their email addresses.

Thanks,
Rueben

9

Hi @info_auth0,

I am just circling back on this thread to share what we did to resolve this issue.

Our Engineering team identified and removed your email address from the bounce list. After doing so, you were able to receive the tenant admin verification email.

Kind regards,
Rueben