Can't Customize Universal Login Text Elements

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,
1

Hi there!

I’m trying to Customize Universal Login Text Elements but when I change the Description and click Save, nothing happens on the page but if I open the developer tools I see a 403 connection error with:

{
    "statusCode": 403,
    "error": "Forbidden",
    "message": "There must be a verified credit card on file to perform this operation",
    "errorCode": "operation_not_supported"
}

Is this customisation only for paid users? and why the error is not shown in the screen?

Regards

2 Likes
3

Hi @towerspro,

You should be able to customize the universal login text elements without a paid subscription.

I noticed when checking on your tenant settings from my side that I see the same error. I will reach out to our engineering teams for assistance.

Stay tuned for an update.

Thanks,
Rueben

1 Like
7

Hi @rueben.tiow,

Is there any update on this issue from the engineering teams?

We are experiencing the same issue.

Thanks,
gerry

8

Had the same problem and tried adding a credit card.
This fixed it for me.
I did not upgrade from the free plan.

Best,
Rene

1 Like
9

Hi @gerry.mclarnon and @towerspro,

I have an update! It looks like the solution is to include your credit card information in your dashboard settings. This information is only used for verification, and you will not be charged for it.

Thanks,
Rueben

10

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