Hi @myk1
Welcome to the Auth0 Community!
I understand the issue that you are facing and in such cases, there are a couple of things to look at:
- As you have already done, check other folders besides the email’s Inbox, such as the Spam folder;
- If you or another tenant Admin can access the tenant’s dashboard, check your Logs for any Failed to send verification email events, which you can search using
fv; see our documentation on Log Type Codes for more details. This might indicate some sort of blockage that cause the emails to actually not get delivered; - Verify with your email provider if the email sender happens to be blocklisted;
- Attempt to send the verification email via the Management API directly if possible;
- Check if you are using a custom email template that is not enabled;
- We recommend using if possible a Custom email provider/external SMTP, as the Auth0 standard email delivery system is only really intended for testing purposes;
- If you have access to a test user, check if they are receiving email verification emails, or if they are also encountering the same issue;
Allow me to share some useful topics and documentations that might further assist you:
Hope this helped, let us know if you continue having this issue!
Best regards,
Gerald