Cannot verify email for Auth0 account

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1

I am unable to verify my email address for my Auth0 account. I am therefore unable to create a support ticket.

I have re-requested an email to be sent many times. I have checked spam/trash, and checked my email provider logs.

I read several similar accounts, and I suspect the root cause is that I had created my account just after activating my email address itself. It may have initially attempted to send me an email, but my provider rejected it. However, this would’ve been a couple of months ago.

How can I go about getting this reset?

3

Hi @myk1

Welcome to the Auth0 Community!

I understand the issue that you are facing and in such cases, there are a couple of things to look at:

  • As you have already done, check other folders besides the email’s Inbox, such as the Spam folder;
  • If you or another tenant Admin can access the tenant’s dashboard, check your Logs for any Failed to send verification email events, which you can search using fv; see our documentation on Log Type Codes for more details. This might indicate some sort of blockage that cause the emails to actually not get delivered;
  • Verify with your email provider if the email sender happens to be blocklisted;
  • Attempt to send the verification email via the Management API directly if possible;
  • Check if you are using a custom email template that is not enabled;
  • We recommend using if possible a Custom email provider/external SMTP, as the Auth0 standard email delivery system is only really intended for testing purposes;
  • If you have access to a test user, check if they are receiving email verification emails, or if they are also encountering the same issue;

Allow me to share some useful topics and documentations that might further assist you:

Hope this helped, let us know if you continue having this issue!

Best regards,
Gerald

4

Thank you for your response @gerald.czifra !

I have thoroughly checked all spam locations and confirmed with my email provider (Google) that we are not being blocked on my end. I checked the Logs and found no instances of “Failed to send verification email” events. I reviewed the links you sent, and the closest thing that seems plausible is that, when I initially created my Auth0 account, my email address was misconfigured with my provider, and so potentially your email system blacklisted it.

To be clear, I am trying to verify the email address used to sign into auth0 itself, nothing to do with one of my tenants.

I suspect strongly the fix is going to require Auth0’s email provider resetting some information about my email address. Any ideas for how i could make that happen (given that I’m unable to create a support ticket!)

Thanks again!

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