We just converted one of our tenant as B2B - Essentials, we need to migrate all our existing user from old tenant to this paid one where we need to export the password as well. I read in the community that it requires to submit a ticket to export the passwords. Any idea how to resolve this issue?
I attached the issue Im encountering, I tried to click multiple times the send verification, but no message received in my email.
I’m already the administrator of a specific tenant, but still cannot send one
Hi @vdiongzon,
Yes, that’s correct. You will need to open a support ticket to get an export of your users hashed passwords.
Could you please confirm if you have checked your spam folders?
Thanks,
Rueben
Hello @rueben.tiow, yes I checked it everywhere, I can normally receive message from others but that that specific Send Verification Email.
Hi @vdiongzon,
Thanks for the reply.
I am not certain why you are not receiving the verification emails. There could be a possibility that there is some corporate email filtering happening.
Nonetheless, I see that you have another account that is also a tenant admin, ending in the @gmail.com domain. Could you please give it a try to use your Gmail account and see if you are able to get the verification email and open a support ticket?
It may also be worth removing the vdiongzon@startechup.com tenant member and reinviting them.
Please let me know how this goes for you.
Thanks,
Rueben
No luck on removing and re-invite, though I already tried the @gmail account where I can send now a ticket. thanks anyway.
Hi @vdiongzon,
Thanks for the update.
I’m glad you are now able to open a support ticket.
Please reach out if you have any additional questions.
Thanks,
Rueben
