Auth0 Verification Emails taking hours

Hi @SaqibHussain,

I’ve also been having this issue for upwards of a month now. This renders my app effectively useless as the codes arrive far later, and are expired by that time anyway.

I have configured a custom mail provider with Amazon SES which delivers faster, but given the users are coming from a corporate email system, the email fails email security requirements given it’s an “internal email address” coming from an outside source.

I can work internally to try to get this resolved, but that has its own complexity. Is there a known degradation of service for this on the Auth0 side that has been long-running? Minor, intermittent delays seem possible but a long-running multi-hour delay is something different.

Any insights on this?