Is the Auth0 support center down? As of about an hour ago, it stopped accepting tickets and when I follow links to tickets from my email I get this error:
An error occurred
An error occurred while loading the ticket info: Error calling Auth0 Management API: HTTP 404 The user does not exist.
My user still has its admin privileges to all of our tenants so I’m fairly certain that I exist.
Hey there @eslavich ,
Thank you for bringing it up. There was an incident on our side, that is currently resolved.
Details are available on our status page: New Support Tickets form does not work • Auth0 Status Page. For the time being, we had a backup email exposed, which created new support tickets.
Apologies for any inconvenience caused!
Site is still not working as of today.
Still getting CSP issues.
Hi @stephenlynch ,
Thanks for the update.
Can you please elaborate on this CSP issue and provide steps to reproduce it?
I just created a new support ticket with no issue following the steps:
- Visit our https://support.auth0.com/ and log in to a tenant with a subscription allowing submitting tickets (and as a user that has permission to create a support ticket)
- Scroll down and select “Open ticket”
- Scroll up and start submitting.
Thanks,
Marcelina
As discussed the page does not load due to the Mime type issues preventing the scripts from running.
I relied it to our incident channel, will update here once getting additional information.
So this issue is region specific. Accessing this site from Dublin, Ireland results in the issue. Using a VPN and accessing from the US, the page loads correctly.
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Accessing from my ISP resolves support.auth0.com to 104.16.217.241
On a VPN it resolves to 104.16.216.241
Good to hear there is a workaround you can move with for now. Yesterday, I created a support ticket on your behalf; you should be contacted at the beginning of next week via email to address the region-specific issue.
If there are any other questions in the meantime, please let me know.