Auth0 password recovery email ends up in spam due to RBL blacklist

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1

Hello.

I am trying to get back access to my admin Auth0 account, but I’m not receiving an email. After some investigations it turned out that the reset password email is sent via sendgrid (IP 167.89.100.13) and this IP is in the RBL blacklist.

I’m using cPanel on my end but cannot receive emails which were identified as spam due to RBL blacklist. My VPS helpcenter suggests that the IP should be delisted from RBL blacklist first on Auth0 end.

Could you please let me know if this can be fixed?

2

Hey there @edp!

Sure. Email issue are the best issues :smiley: Let me investigate it with the team so we can see what the workaround is here. I’ll get back to you soon!

4

Thanks, Konrad.
Actually, by yesterday night the issue was already resolved and I was able to receive an e-mail.

1 Like
5

Perfect! Glad to hear that then!

7

This FAQ listed the reasons and solutions Auth0 email mark as spam issue, therefore link it to this topic.