I’d start with your Auth0 logs. Search for the associated log types, in particular the fcpr and scpr log types. For example, search for fcpr “failed change password reset” requests by searching logs with the following query:
type:fcpr
fcpr and scpr will tell you whether Auth0 was able to send the password reset emails.
Just to clarify this is my auth0.auth0.com account (the tenant owner) not one of my tenant users.
so basically I am not able to reset my auth0 account itself
I know this is probably a silly ask, but just to confirm, you did check your spam? If so, the best thing to do for this is to open a support ticket or, if that is not an option, @konrad.sopala may be able to help.
Hi @markd, I did check spam folder again.
Opening a ticket requires login to tenant. I am not able to login to the tenant. @konrad.sopala would you be able to help?