All users and roles are missing!

Hi team,

We have a web app and since yesterday (27 March 2022), our login/signup process in our dev environment is not working as Auth0 responds with a 403 error. I have logged into our Auth0 dashboard to find out that every user and role seems to be deleted! I can only see an error when I click on User Management > Users view that says: “Cannot read properties of undefined (reading ‘map’)”

Our dev project is named dev-sharingpad and it is created in your AU region.

Appreciate your help on this as we’re totally blocked right now and cannot fix it by ourselves.

Kind regards,
Amir

Hello,

If you are trying to reach us regarding termination of service today, March 21, 2022, please forward your email to customer-care@auth0.com.

Konrad Sopala