All users and roles are missing!

Hi team,

We have a web app and since yesterday (27 March 2022), our login/signup process in our dev environment is not working as Auth0 responds with a 403 error. I have logged into our Auth0 dashboard to find out that every user and role seems to be deleted! I can only see an error when I click on User Management > Users view that says: “Cannot read properties of undefined (reading ‘map’)”

Our dev project is named dev-sharingpad and it is created in your AU region.

Appreciate your help on this as we’re totally blocked right now and cannot fix it by ourselves.

Kind regards,

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If you are trying to reach us regarding termination of service today, March 21, 2022, please forward your email to

Konrad Sopala