Hello there.
My team has run into some issues with Auth0, where we use the Management API to request user information, and then it returns an HTTP 500 error with the details: Could not fetch role from https:///api/v2/users/<user_id>/roles.
This happens a few times a day, which is unfortunate, but what can we do to avoid it?
Just to add: It also happens for the users endpoint. Nothing is wrong with the URL as the request succeeds like 99% of the time.
Hi @mo1
Welcome to the Auth0 Community!
Could you please send me a DM with the tenant name you experience these issues on and provide me the log ID of a log showing this error?
Kind Regards,
Nik
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