Admin verification emails not sent/received

[CVE42-chicken]

I’m attempting to verify my administrator account email at accounts.auth0.com in order to invite further team members, but the emails never arrive.

I’ve so far:

• re-checked the email address for typos
• checked junk/spam folders and filter
• checked the email security suite
• read the following forum topics with the same issue:
  • Not receiving verification email for Auth0 admin account - #3 by gerald.czifra
  • Admin does not receive account verification nor reset password mail
  • Cannot verify admin email to add tenant members
  • (as well as others that are concerned with tenant user emails, which is different)

A major thing the topics have in common is that they could only be solved through a support ticket. I can not, however, create a support ticket because… yes, my email is not verified.

Thankful for any help
Andy

[gerald.czifra]

Hi @CVE42-chicken

Welcome to the Auth0 Community!

I understand that you are not receiving the verification emails, despite the all of the troubleshooting steps that you have already attempted.

Please send a DM ( Direct Message ) to @support, forwarding all the information shared on this topic as well as confirming the email address of your Auth0 account and the name of the tenant. The DM creates a private conversation where more sensitive information can safely be shared with us for further troubleshooting.

Looking forward to your DM!

Best regards,
Gerald

[CVE42-chicken]

Thanks for your quick reply @gerald.czifra! I’ve written the DM and crossed my fingers