Account Linking Extension with Organization

Do you guys know if the Account-Linking-Extension is working with the Organization structure?

Because after implement the Org it seems like the accounts aren’t merging anymore

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Hey there!

Let me follow-up on that to make sure!

I need to ask you a couple of follow-up questions.

Can you get us some more details:

  • what is failing, at which step
  • tenant name
  • if you can reproduce: give us the date/time at which you reproduced and the behavior you saw that would help move this forward

Please send this information via private message here in the forum.

Thank you!

Was there ever a solution here? I may be running into the same issue.

I’ve installed the Account Link Extension (Account Link Extension), but it doesn’t appear to work for users with the same email. I am also using organizations. Not sure if that is the limiting factor.

We’re still trying to see if there’s a connection, as soon as I get any updates, I can share here.

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We’re still working on that. We’ll post the solution as soon as we get to it

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It seems like there’s a bug on our end and team acknowledged this. They added it to their backlog to implement the fix and go through further triage. I will let you know once the fix is deployed. Thank you @raphael2 for helping troubleshoot that!

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Any new updates here?