Why is Auth0 support so bad?

[srini-rf]

I opened a ticket over 2 weeks ago and I’m getting a runaround that would rival Ottoman bureaucracy. Is any else struggling with Auth0 support?

Srini

[dan.woda]

Hi @srini-rf,

Welcome to the Community!

Although my knowledge of 14th century, transcontinental governance is limited, I can understand how an unresolved issue can be frustrating. I provided the feedback to the team, and am trying to help move this forward.

Best,
Dan

[srini-rf]

Hey Dan, thanks for responding and appreciate Richard making time on a weekend to get on a call and help resolve this. Upgrading to British Civil Service level support from Ottoman bureaucracy.

Thanks,
Srini

[dan.woda]

Thanks for the update! Glad we were able to make that upgrade !