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White Screen - cannot log into our application ipad and web - Safari

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#1

Hi I am not technical. We have 100’s of users complaining that when they go to our login page on the ipad (https://trade.rapnet.com) they are getting a white screen and they are not able to login nor see the auth0 login fields. This is on ipad. In safari we have to keep on trying to toggle prevent cross site tracking and enable 3rd party this that or the other… I was wondering if there are any gurus in this community that can help us… Its really hurting our business.


#3

Hey @jdkatz!

Totally understand your struggle! Let me help you guys repair it. Can you firstly let me know what you mean by white screen is it like a blank webpage?

Thanks for providing additional info!


#4

Hey @jdkatz!

Have you folks managed to solve the issue by now?