Hi,
I’m trying to clarify the Auth0 Free-plan inactivity policy under which a Free customer is considered inactive when all associated tenants show no activity for 150 consecutive days.
I’m asking specifically about an already activated and working tenant, not an unused or never-activated tenant.
Consider this deliberately isolated scenario:
- the tenant is on the Free plan;
- no administrator accesses the Dashboard or performs configuration changes for more than 150 days;
- real end users continue to authenticate through the tenant approximately once every 30–60 days.
Do those normal end-user authentication events count as tenant “activity” for the 150-day policy and prevent the inactivity deletion process?
More specifically, which of the following count as activity for that policy?
- successful end-user authentication / /authorize traffic;
- token requests;
- Management API requests;
- Dashboard administrative operations.
Is any periodic Dashboard/admin operation required when the tenant continues to receive genuine end-user authentication traffic?
If possible, could you point me to the official documentation or policy defining what counts as “activity” for the 150-day rule?
Thank you.