Welcome Email template is different

[Sping]

I have set up my custom email provider and would like to adjust a bit for the Welcome Email style. However…

1. Just like previous discussions, the template is different after enabling custom email provider. Is it possible to get the Welcome Email template script with full CSS for reference?

Different email template after enabling custom email provider

Hi everyone, having the following issue, I’m testing the email flow on signup and every works fine, I have NOT enabled a custom email provider in my account, the emails I’m receiving are like the following: [image] The problem is that after enabling the custom email provider, my emails looks like this [image] Is there any way to get the first email template code to apply my changes on it?

Default No-Provider Email Template

When I didn’t have an email provider setup I was getting emails with a nice black bar and a tick: [email] Now that I’ve set up an email provider my emails have changed completely. I really liked the old format - where can I get the html so that I can use it for my email templates?

2. I tried to use {{ user.picture }} variable in my welcome email template, and found that the image can be displayed normally in Outlook, but the image can’t show in Gmail.

Here is the code:

                          <img 
                            src= {{ user.picture }}
                            width ="50"
                            alt="your picture"
                          />

[ale.vesga1]

Our team is going back to answer our frequently asked questions.

First, check if you are opening your email in the spam folder. For security reasons, images are not rendered in spam.

This is likely not an issue with Auth0 and has more to do with the individual email provider. Try changing the format of your images. It seems that images in SVG format are not supported by various providers.

Here is some documentation we have created on this issue:

Email Template Showing Broken Images

Last Updated: Nov 14, 2024 Overview Some of the images in the verification email template are not getting loaded on the end-user’s inbox, and this is pretty random. They are SVG images. Applies To Email Verification Template Cause Depending on the email provider, some providers block images from appearing. Solution This is not an issue with Auth0 and has more to do with the level of support each IMG type has in different email platforms. This website states that SVG images aren’t fully supp…

Hope this helps!