Last Updated: Nov 14, 2024
Overview
Some of the images in the verification email template are not getting loaded on the end-user’s inbox, and this is pretty random. They are SVG images.
Applies To
- Email Verification Template
Cause
Depending on the email provider, some providers block images from appearing.
Solution
This is not an issue with Auth0 and has more to do with the level of support each IMG type has in different email platforms. This website states that SVG images aren’t fully supported across all Email platforms (Can I email and A Guide for SVG Support in Email). To fix this, you’ll need to change your image type to one that is fully supported.