Hi everyone, having the following issue, I’m testing the email flow on signup and every works fine, I have NOT enabled a custom email provider in my account, the emails I’m receiving are like the following:
The reason of the email discrepancy is that the Custom Email Template will take effect only after the Custom Email Provider is enabled and configured.
Please see attached the “change email” template scripts in your first email. It works fine in my testing. Please enable the custom email provider and paste the scripts and give it a try. Thanks!
Hi @max7! I had the same problem as you. You have to use try to send email without the custom email provider to get the others templates and then configure them one by one by hand.
I understand how the Custom Email Provider setting works, what I don’t get is why the custom email template that is created by default differs from the email template that’s being used to send emails when the email provider is disabled.
Intuitively you would assume that it’s the same template, and modifying it it’s up to you once the Custom Email Provider is enabled.
Also, it would be nice to have all these templates in a repo (or via a “reset” button).
Thanks @willianantunes for kindly providing them!