Welcome Email does not correspond to template I set up

Whenever I invite someone to my org, they get this email:

And well, it’s definitely not the one I set up under Branding>Email Templates

I can’t even find where this default email template is coming from, it’s definitely not the default email template for Welcome Email.

Does anyone know how to change this one email? I need it to have custom text on it, and some links. This email my users are getting is not helpful at all.

I can’t find where this is coming from. Some insight as to where to find it would be greatly helpful!

Hi @victor6

Welcome to the Auth0 Community, it’s great to have you on board :slight_smile:

I believe this is the template that is delivered if you don’t have a custom email provider configured, also in such a scenario any changes made to the Welcome email will not come through. If this is the case please configure a custom email provider https://auth0.com/docs/customize/email/smtp-email-providers/configure-custom-external-smtp-email-provider

Once this is done you should find that template changes are now working.

Please get back to me if you have any further questions on this.



Thanks! I’ll give that a try and get back to you :grin:

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