Welcome Email does not correspond to template I set up

[victor6]

Whenever I invite someone to my org, they get this email:

And well, it’s definitely not the one I set up under Branding>Email Templates

I can’t even find where this default email template is coming from, it’s definitely not the default email template for Welcome Email.

Does anyone know how to change this one email? I need it to have custom text on it, and some links. This email my users are getting is not helpful at all.

I can’t find where this is coming from. Some insight as to where to find it would be greatly helpful!

[SaqibHussain]

Hi @victor6

Welcome to the Auth0 Community, it’s great to have you on board

I believe this is the template that is delivered if you don’t have a custom email provider configured, also in such a scenario any changes made to the Welcome email will not come through. If this is the case please configure a custom email provider https://auth0.com/docs/customize/email/smtp-email-providers/configure-custom-external-smtp-email-provider

Once this is done you should find that template changes are now working.

Please get back to me if you have any further questions on this.

Regards

[victor6]

Thanks! I’ll give that a try and get back to you