How to update the default Auth0 email templates when using custom SMTP server?

Hi there,

We are using our own SMTP server and thus it should allow us to update the email templates, however, I could not change anything from the template. For this particular case, I am updating the Change Password template with this new one:

To change the image logo on top and the welcome text from Password Change Request to Password Change Request (TEST) as can be seen below:

            <div class="main">
                style="text-align: center;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%; margin-bottom: 30px;"
                  src="{{tenant.picture_url | default: ''}}"
                  alt="Your logo goes here"
                  style="-ms-interpolation-mode: bicubic;border: 0;height: auto;line-height: 100%;outline: none;text-decoration: none;"

              <h1>Password Change Request (TEST)</h1>

Then tested it out and even saved it but the email I am receiving is still the default one:

Is there any setting I need before I could update the template even if I am using an external SMTP?

Thanks in advance!

Hi @junbetterway,

I understand you are having trouble getting the changes to email templates to populate.

Can you please send me your tenant name in a DM so I can investigate?

Hi @dan.woda

Thanks again for your quick response. I don’t know what happened but it is now working as expected. Any changes (like texts) done on the template is now being reflected in emails. Thanks!

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Great, I am going to mark this one as resolved for now. Please let me know if you have any further issues!

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