How to update the default Auth0 email templates when using custom SMTP server?

[junbetterway]

Hi there,

We are using our own SMTP server and thus it should allow us to update the email templates, however, I could not change anything from the template. For this particular case, I am updating the Change Password template with this new one:

To change the image logo on top and the welcome text from Password Change Request to Password Change Request (TEST) as can be seen below:

            <div class="main">
              <p
                style="text-align: center;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%; margin-bottom: 30px;"
              >
                <img
                  src="{{tenant.picture_url | default: 'https://cdn.auth0.com/styleguide/2.0.9/lib/logos/img/badge.png'}}"
                  width="50"
                  alt="Your logo goes here"
                  style="-ms-interpolation-mode: bicubic;border: 0;height: auto;line-height: 100%;outline: none;text-decoration: none;"
                />
              </p>

              <h1>Password Change Request (TEST)</h1>

Then tested it out and even saved it but the email I am receiving is still the default one:

Is there any setting I need before I could update the template even if I am using an external SMTP?

Thanks in advance!

[dan.woda]

Hi @junbetterway,

I understand you are having trouble getting the changes to email templates to populate.

Can you please send me your tenant name in a DM so I can investigate?

[junbetterway]

Hi @dan.woda

Thanks again for your quick response. I don’t know what happened but it is now working as expected. Any changes (like texts) done on the template is now being reflected in emails. Thanks!

[dan.woda]

Great, I am going to mark this one as resolved for now. Please let me know if you have any further issues!