Trouble Applying Changes to Passwordless Email Template

I am trying to customize the passwordless email template. I am using the Auth0 API to request an OTP code and send it to the user’s email. As recommended, I moved to a custom SMTP email provider. However, when I try to change the email template in the ‘Authentication → Passwordless’ section, the changes do not apply, and I always get the same template as before. any suggestions?


Hi there @qb1 ,

I can see your customization when opening your HTML in the browser. And I can confirm it’s different than the default Auth0 template :slight_smile:

At this point, I am trying to figure out the reason for getting the default one after setting the custom email provider. My first thought is that the FROM field is either not set or incorrectly set. Customize Email Template From Field

Let me know your thoughts!