Default No-Provider Email Template

When I didn’t have an email provider setup I was getting emails with a nice black bar and a tick:
email

Now that I’ve set up an email provider my emails have changed completely. I really liked the old format - where can I get the html so that I can use it for my email templates?

Hi @auth0man,

You should be able to reset the email template to use the default template by clicking RESET at the bottom of the settings:

Let me know if that is what you are looking for!

Hi Stephanie,

Thanks for coming back to me. I did try that but when I reset and save my template looks like the attached image:
reset-template

It seems like once you enable the ’ Use my own email provider’ you don’t have access to the original template. The html that is setup by default in the the Email Templates is what is shown above.

Hm, that’s odd! I’m seeing this with SendGrid:

Which email provider and email service (gmail, outlook, etc.) are you using? Maybe I can recreate it. Thanks!

I’m using AWS.

I’ve checked that the email template is definitely being used by changing the size of the logo:
Your logo goes here

I see. I believe the reset functionality actually removes some of the styles in the original verification template.

When you update the template to this, are you seeing the styles?:

<!doctype html>
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office">

<head>
  <title></title>
  <!--[if !mso]><!-- -->
  <meta http-equiv="X-UA-Compatible" content="IE=edge">
  <!--<![endif]-->
  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
  <style type="text/css">
    #outlook a {
      padding: 0;
    }

    .ReadMsgBody {
      width: 100%;
    }

    .ExternalClass {
      width: 100%;
    }

    .ExternalClass * {
      line-height: 100%;
    }

    body {
      margin: 0;
      padding: 0;
      -webkit-text-size-adjust: 100%;
      -ms-text-size-adjust: 100%;
    }

    table,
    td {
      border-collapse: collapse;
      mso-table-lspace: 0pt;
      mso-table-rspace: 0pt;
    }

    img {
      border: 0;
      height: auto;
      line-height: 100%;
      outline: none;
      text-decoration: none;
      -ms-interpolation-mode: bicubic;
    }

    p {
      display: block;
      margin: 13px 0;
    }
  </style>
  <!--[if !mso]><!-->
  <style type="text/css">
    @media only screen and (max-width:480px) {
      @-ms-viewport {
        width: 320px;
      }
      @viewport {
        width: 320px;
      }
    }
  </style>
  <!--<![endif]-->
  <!--[if mso]>
<xml>
  <o:OfficeDocumentSettings>
    <o:AllowPNG/>
    <o:PixelsPerInch>96</o:PixelsPerInch>
  </o:OfficeDocumentSettings>
</xml>
<![endif]-->
  <!--[if lte mso 11]>
<style type="text/css">
  .outlook-group-fix {
    width:100% !important;
  }
</style>
<![endif]-->
  <style type="text/css">
    @media only screen and (min-width:480px) {
      .mj-column-per-100 {
        width: 100%!important;
      }
      .mj-column-per-80 {
        width: 80%!important;
      }
      .mj-column-per-30 {
        width: 30%!important;
      }
      .mj-column-per-70 {
        width: 70%!important;
      }
    }
  </style>
</head>

<body style="background: #E3E5E7;">
  <div style="background-color:#E3E5E7;">
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:white;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:10px 25px;" align="center">
                        <table role="presentation" cellpadding="0" cellspacing="0" style="border-collapse:collapse;border-spacing:0px;" align="center" border="0">
                          <tbody>
                            <tr>
                              <td style="width:80px;">
                                <a href="{{ home_url }}" target="_blank"><img alt="auth0" title="" height="auto" src="{{ logo_url }}" style="border:none;border-radius:;display:block;outline:none;text-decoration:none;width:100%;height:auto;" width="80"></a>
                              </td>
                            </tr>
                          </tbody>
                        </table>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:#222228;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:#222228;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-80 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:10px 25px;padding-top:30px;" align="center">
                        <table role="presentation" cellpadding="0" cellspacing="0" style="border-collapse:collapse;border-spacing:0px;" align="center" border="0">
                          <tbody>
                            <tr>
                              <td style="width:80px;"><img alt="Zero To Launch" title="" height="auto" src="http://cdn.auth0.com/website/emails/product/top-verify.png" style="border:none;border-radius:;display:block;outline:none;text-decoration:none;width:100%;height:auto;"
                                  width="80"></td>
                            </tr>
                          </tbody>
                        </table>
                      </td>
                    </tr>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 20px 0px 20px;" align="center">
                        <div class="" style="cursor:auto;color:white;font-family:'Avenir Next', Avenir, sans-serif;font-size:32px;line-height:60ps;text-align:center;">Verify Your Account</div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:white;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:40px 25px 0px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 0px 25px;" align="left">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:18px;font-weight:500;line-height:30px;text-align:left;">Your account information</div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-30 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 0px 10px;" align="left">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;"><strong style="font-weight: 500; white-space: nowrap;">Account</strong></div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-70 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 0px 10px;" align="left">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;">{{ user.email }}</div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-30 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 0px 10px;" align="left">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;"><strong style="font-weight: 500; white-space: nowrap;">Verify Link</strong></div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-70 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 0px 25px;" align="left">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;"><a href="{{ url }}" style="color:#0a84ae; text-decoration:none">{{ url }}</a></div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:white;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:0px 30px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:undefined;width:600px;">
      <![endif]-->
              <p style="font-size:1px;margin:0px auto;border-top:1px solid #E3E5E7;width:100%;"></p>
              <!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px solid #E3E5E7;width:100%;" width="600"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]-->
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:white;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:10px 25px;" align="center">
                        <table role="presentation" cellpadding="0" cellspacing="0" style="border-collapse:separate;" align="center" border="0">
                          <tbody>
                            <tr>
                              <td style="border:none;border-radius:3px;color:white;cursor:auto;height:35px;padding:10px 25px;" align="center" valign="middle" bgcolor="#EB5424"><a href="{{ url }}" style="text-decoration:none;line-height:100%;background:#EB5424;color:white;font-family:'Avenir Next', Avenir, sans-serif;font-size:14px;font-weight:500;text-transform:none;margin:0px;" target="_blank">VERIFY YOUR ACCOUNT</a></td>
                            </tr>
                          </tbody>
                        </table>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:white;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 25px 15px;" align="left">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;">If you are having any issues with your account, please don't hesitate to contact us by replying to this mail.
                          <br>Thanks!</div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div style="margin:0px auto;max-width:600px;background:#F5F7F9;">
      <table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:#F5F7F9;" align="center" border="0">
        <tbody>
          <tr>
            <td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
              <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
      <![endif]-->
              <div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
                <table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
                  <tbody>
                    <tr>
                      <td style="word-break:break-word;font-size:0px;padding:0px 20px;" align="center">
                        <div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:13px;line-height:20px;text-align:center;">You’re receiving this email because you have an account in {{ friendly_name }}. If you are not sure why you’re receiving this, please contact us{% if support_url %} through our <a href="{{ support_url }}" style="color:#0a84ae;text-decoration:none">Support Center</a>{% endif %}.</div>
                      </td>
                    </tr>
                  </tbody>
                </table>
              </div>
              <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
            </td>
          </tr>
        </tbody>
      </table>
    </div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
    <!--[if mso | IE]>
      <table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
        <tr>
          <td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
      <![endif]-->
    <div></div>
    <!--[if mso | IE]>
      </td></tr></table>
      <![endif]-->
  </div>
</body>

</html>

That’s fixed it! Thanks for your help.

1 Like

Awesome! Glad I could help!

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