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We are receiving 'Too Many Requests' error when trying to export user email data from Auth0

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#1

Hi,

My developer has created a script to collect and export data (emails and names) from all users in our Auth0 account. We have gotten this to work in a separate account, but from the account in question, we are getting the error ‘Too Many Requests’.

Is there a way to change the limits to the request count? Part of the issue may be that we are using the same Auth0 account for both the staging and live versions of our app, and perhaps the account is being treated as a staging account only.

I’m not too familiar with support in Auth0, and it doesn’t seem like there is a way to contact them directly other than through ‘asking a question’. Thanks in advance!

Best,
Nick


#2

Hi Nick,
Do you have any update on this. We are also facing the same issue.
Regard
Gagan


#3

A [429 Too Many Requests] (https://tools.ietf.org/html/rfc6585#section-4) error will be issued when you have exceeded the rate limit for a given API endpoint.

On each request, the Management API will return HTTP Response Headers with the relevant information for the rate limit status:

  • X-RateLimit-Limit: The maximum number of requests available in the current time frame.
  • X-RateLimit-Remaining: The number of remaining requests in the current time frame.
  • X-RateLimit-Reset: A UNIX timestamp of the expected time when the rate limit will reset.

Please check https://auth0.com/docs/policies/rate-limits for more information about the rate limits and the endpoints to which they apply.


#4