According to our monitoring we are experiencing high latency for the domain in region US-3. Some requests to the oauth/tokens endpoint and the /.well-known/jwks.json are getting a response between 1 and 2 mins which is causing our clients to experience timeouts. The issue started around 4:00pm EST.
Hi @jackg
Welcome to the Auth0 Community!
Reading through your case, could it be possible that you have applied any new Actions that might be using a lot of resources and causing higher latency than usual? If any specific aspect happened during that period of time that is out of the ordinary, it could explain why this took place and help resolve the issue.
Let us know if there was anything noticeable.
Best regards,
Gerald
Hi @jackg ,
Could you provide a sample /oauth/token request that had high latency using curl command or tools like Postman?
Please note that:
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Do NOT include any sensitive data/secret, please redact them before sharing any information here.
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Please provide the timestamp when you sent the request
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Please provide the full response headers so we can correlate the request in our server logs to troubleshoot this issue.
Thank you.
Hi Guangjie,
Latency occurs for any HTTP request to http:// our-tenant .us.auth0:
ie:
curl -I https:// our-tenant .us.auth0.com
But only happens when the subdomain is resolved with the public ip ending in .74
When the subdomain is resolved with the public ip: ending in .182 it works ok
Let me know if you need any other information,
J