Performance suddenly gone bad, request token takes 22 seconds

Is anything the matter with the environment?

Any call I make suddenly takes 22 seconds to complete. Before today I have been using this for weeks, and each call completed within 1 second.

My Test and Prod websites on the US environment are not affected.

I see multiple “timeout” issues logged today… perhaps this is related?

Hi @mathias_rb,

Welcome to the Auth0 Community!

Yes, we are currently experiencing some elevated errors and response times in Auth0 in the EU region.

Our status page here captures this incident:

At the moment, our engineers are working hastily on this case to resolve it as soon as possible.

We apologize for any inconvenience this may have caused you or your end-users

Thank you for being patient.

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Hi @mathias_rb,

I want to provide an update on the incident.

Auth0 is now fully operational and we’ve resolved the incident.

You should now be able to resume authentication without any delays or errors.

Thank you!

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